Property management
A UK residential property management company
In production
- Board exposure
- Repetitive, time-sensitive operations work: resident questions out of hours, faults to triage, inspections to turn into jobs, and staff check-ins that vanish into chat. The load had to be absorbed without losing human control of the decisions that matter.
- Control implemented
- Analytics is read-only by construction, so the database itself rejects any write the model attempts. A cost-approval gate holds any landlord spend above £200 for a human decision, and tenants never see cost figures.
- Evidence produced
- An action ledger recording every tool action with explicit terminal states, including intentionally aborted stale messages, and a full stored transcript for every voice session.
- Operational result
- 24,676 resident messages and 5,164 logged AI actions handled in production, and more than 20,000 inspection photos turned into 1,313 maintenance and operations jobs, as of 20 April 2026.

